Directing the future of banking and aiming to provide the best experience to its customers, Akbank launched the money transfer feature by messaging.
Directing the future of banking and aiming to provide the best experience to its customers, Akbank launched the money transfer feature by messaging. Messaging with smartphones has become an essential part of our lives. Now consumers prefer to stay in touch by sending messages. By adapting the developments in digital technology to banking products and services, Akbank now offers the opportunity to transfer money by messaging with Chatbot technology.
Akbank Direct Banking Executive Vice President Tolga Ulutaş said, "We chat almost every moment of our lives. People prefer to send messages instead of calling each other. Thanks to Whatsapp, people are sharing more with group messaging.
Then we thought why it is not possible to run banking transactions by messaging with especially our customers who use messaging more in their daily lives. Now, our customers will be able to make money transfer easily and quickly by messaging with Akbank Assistant via Akbank.com. In this new period, we continue to increase the diversity of transactions in our chatbot to make our customers' lives easier.
Chatbots, which we see in many sectors, improve themselves thanks to customer usage and AI technology, then increase the ability to communicate with users like a real person. Therefore; in the future, Akbank Assistant will understand our customers better and offer the most accurate solutions to their needs.
Our investment on digital technology creates a strong communication with our customers. The development of digital technology is an opportunity for us to be with our customers on every platform. As Akbank, we are developing human-oriented technologies inspired by modern life habits. With the features of our banking sector in Turkey we will continue to lead the digital transformation."
